1. Scope of this policy
This Privacy Policy applies when you visit gloservicesaz.com, submit an estimate or lead form, respond to a GloServices advertisement, or otherwise communicate with us. It covers forms hosted on our website and forms provided through services such as Google Ads and Jotform.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, phone number, city, state, and service address.
- Project information, such as the service requested, property details, roofline or installation information, photos you provide, budget, and preferred timing.
- Communications, including messages, form responses, estimates, scheduling information, and customer-service correspondence.
- Website and device information, such as browser type, device type, approximate location, referring page, pages viewed, and actions taken on the site.
3. How we use information
We may use the information we collect to:
- Respond to inquiries and prepare lighting estimates.
- Plan, schedule, provide, and support our services.
- Communicate about your request, appointment, installation, or account.
- Improve our website, advertising, customer experience, and business operations.
- Measure advertising performance and understand how visitors find and use our website.
- Protect our customers and business, prevent misuse, and comply with legal obligations.
4. Phone calls and text messages
If you provide a phone number, GloServices may call you about your inquiry. If you opt in to SMS updates, we may send automated texts about your estimate, job-walk confirmation, reminders, and scheduling changes. Message frequency varies. Consent to receive text messages is not a condition of purchase. Message and data rates may apply. You may opt out of text messages at any time by replying STOP; reply HELP for assistance. See our SMS Terms & Conditions.
5. Cookies, analytics, and advertising
We use cookies and similar technologies to operate the website, understand traffic, and measure advertising results. These tools may include Google Analytics and Google Ads. Google may process information about your visit under its own privacy practices. You can manage cookies through your browser settings and review Google's privacy information at policies.google.com/privacy.
6. When we share information
We may share information only as reasonably necessary with:
- Service providers that support website hosting, forms, analytics, advertising, communications, scheduling, payments, or other business operations.
- Installers, subcontractors, or professional advisers involved in evaluating or completing your requested service.
- Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- A successor organization in connection with a merger, acquisition, financing, or sale of all or part of the business.
GloServices does not sell personal information for money. We do not provide mobile numbers to other businesses for their marketing or promotional use.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Data retention and security
We retain personal information for as long as reasonably needed to respond to your request, provide services, maintain business and legal records, resolve disputes, and enforce agreements. We use reasonable administrative and technical safeguards, but no method of online transmission or storage is completely secure.
8. Your choices and privacy requests
You may ask to access, correct, or delete personal information we maintain about you, subject to applicable law and necessary record retention. You may also ask us to stop marketing communications. Send requests to djordan@gloservicesaz.com. We may need to verify your identity before completing a request.
9. Children's privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this policy as our services or privacy practices change. The effective date at the top of this page identifies the latest version.
11. Contact us
GloServices
Phoenix, Arizona
djordan@gloservicesaz.com